Sales, Shipping & Returns

1. Seller and store status

Seller trading name: Miss Mac Music, operated by Jaime Hinckson in the United States and Brazil.

Business mailing address: [Business address — to be added before sales begin]

Returns address: [Returns address — to be confirmed before sales begin]

The store is being prepared for online orders. Printful fulfilment and PayPal payments are planned and are not yet connected. Products shown in the catalogue do not imply that ordering, payment or delivery is currently available. We will publish the available destinations, delivery estimates and final charges before accepting orders.

2. Products, prices and payments

Prices are displayed in US dollars (USD). Your bank or payment provider may apply currency-conversion charges. Product options, availability, shipping charges and applicable taxes must be shown before payment. We do not promise free shipping or worldwide delivery.

Check the product description, size guide, colour, quantity and delivery address before ordering. Screen colours and small printing variations may differ from the finished item; this does not remove your rights if the product is faulty or materially different from its description.

Only payment methods actually offered at checkout may be used. Once connected, PayPal will process payments under its own terms and privacy policy. Do not send payment-card details through our Contact form. An automated order-received email acknowledges your request; acceptance is confirmed separately when we confirm the order for fulfilment. If we cannot accept an order, any amount already paid will be refunded.

3. Production and shipping

Where identified on the product page, merchandise may be made to order by Printful once that integration is connected. Other products, including physical music releases, may ship separately. Production time and carrier transit time are different; the relevant estimates will be shown before purchase. Dates are estimates unless expressly guaranteed.

Delivery destinations and charges depend on the product and shipping address. An order may arrive in more than one package; any separate shipping charges must be disclosed before payment. Tracking will be provided where the selected service supports it. Please contact us if a parcel is delayed, lost or marked delivered but not received.

For US orders, we will ship within the time stated when you order. If no shipment time is stated, the applicable federal rule generally requires shipment within 30 days. If we cannot meet the applicable deadline, we will notify you, explain the revised timing and offer the cancellation/refund choices required by law. We will not treat a delivery estimate as permission to delay indefinitely.

For international shipments, customs charges may apply. Any import charges payable by the customer will be explained before purchase where applicable. We remain responsible for our obligations to you and will assist with delivery problems; a carrier or fulfilment partner does not replace us as your seller.

4. Cancellations and address changes

Contact us as soon as possible with your order number if you need a change or cancellation. Once production or dispatch has started, a voluntary change may no longer be possible. This does not limit a statutory cancellation or withdrawal right. If you entered an incorrect address or do not collect a parcel, contact us to arrange the next steps. Any lawful additional reshipping cost will be explained before you agree to it.

5. Damaged, defective, incorrect or missing items

Tell us promptly through Contact, describing the issue and your order number. If possible, retain the packaging and provide clear photographs when we arrange a suitable way to receive them. We will assess the problem and provide the replacement, repair or refund required by applicable law. We cover necessary return shipping where the problem is our responsibility. Photographs and prompt reporting help us resolve a claim, but do not replace or shorten your legal rights.

Please contact Miss Mac Music first. Do not send goods to Printful or to an address printed on a parcel unless we confirm the return instructions for your order.

6. Change-of-mind returns and exchanges

Except where consumer law requires otherwise or the product page offers a more generous policy, we do not offer voluntary change-of-mind returns or size/colour exchanges for made-to-order merchandise. Please use the size guide before purchasing. This restriction does not apply to defective, incorrect or misdescribed goods, and does not exclude Brazil’s withdrawal right or other mandatory consumer protections. For other products, any additional voluntary return offer will be stated before purchase.

Where a return is required or agreed, we will provide instructions and the correct address. Unnecessary use or damage may affect a voluntary return, but conditions will not override statutory rights. Return-shipping responsibility depends on the reason and applicable law and will be explained when we arrange the return.

7. Customers in Brazil / Consumidores no Brasil

Where Brazil’s Consumer Protection Code applies, customers may withdraw from an online purchase within seven calendar days of receiving the product, or the relevant statutory starting point. Notify us through Contact within that period. We will arrange the return without cost to you and refund amounts due, including the original delivery charge, as required by law. The fact that an item is printed to order does not, by itself, remove this right.

Direito de arrependimento: quando o Código de Defesa do Consumidor brasileiro se aplica, você pode desistir da compra online em até sete dias corridos a partir do recebimento do produto, ou do marco legal aplicável. Solicite pela página Contato, escolhendo “Store & orders” e informando o número do pedido. Organizaremos a devolução sem custo e a restituição dos valores devidos, inclusive o frete original, conforme a lei. A produção sob demanda não elimina, por si só, esse direito. Seus direitos relativos a vícios, defeitos e informações incorretas também permanecem garantidos.

8. Refunds and statutory rights

Refunds are returned to the original payment method unless we agree another lawful method. We will initiate refunds without undue delay and within any applicable legal deadline; the time until funds appear also depends on your payment provider. We will explain the outcome and any lawful deduction rather than impose an automatic restocking fee. Contact us if a refund does not arrive after the provider’s stated processing period.

Nothing in this policy limits mandatory consumer rights, statutory warranties or remedies in your jurisdiction. Supplier claim windows and payment-provider dispute processes do not replace your rights against Miss Mac Music. Changes to this policy apply prospectively; the version applicable to your purchase and mandatory law govern that order.